How can we help?
Every message is read by the people who make Infinity. The fastest way to reach us is Help ▸ Send Feedback… in the app, or support@ampdynamic.com.
Report a bug
Something broke, crashed or looks wrong.
From the app (best)
Choose Help ▸ Send Feedback…. Infinity opens an email to us with your Infinity and macOS versions and the newest crash report already attached. Add what happened and press Send. Nothing is sent until you do.
After a crash
The next time you open Infinity, it offers to email the crash report. Saying yes helps us fix it fast. You can turn the offer off in Settings ▸ General ▸ Crash reports.
By email
Email support@ampdynamic.com with “Bug” in the subject. A good report says:
- What you did, step by step
- What happened, and what you expected
- Your Infinity version (Infinity ▸ About Infinity) and macOS version
- The model and provider you were using
- A screenshot or screen recording, if you can (⇧⌘5)
Please don’t include API keys or anything private in a report.
Request a feature
Ideas shape what we build next.
Email support@ampdynamic.com with “Idea” in the subject, or use Help ▸ Send Feedback… in the app.
The most useful requests describe the problem, not just the solution: what you were trying to do, what got in the way, and how often it happens. If another app does it well, tell us which one and how.
We read every request. We can’t build everything, but requests that come up again and again move up the list, and you’ll see them in what’s new.
Fix common problems
Quick answers for the things people run into most.
“Ollama isn’t running”
Open Ollama from Applications, or press Set up Ollama in Settings ▸ Accounts and models, then try again. If Infinity says it needs a newer Ollama, update it from ollama.com.
My model doesn’t show up
Local apps have to be running: start LM Studio’s or Jan’s local server and Infinity finds it. For cloud providers, check the key in Settings ▸ Accounts and models and press Verify.
My API key is rejected
Copy the key again from the provider’s site with no spaces, and check that the account has billing or credits set up. Some providers take a few minutes to activate a new key.
Answers are slow
Local models depend on your Mac. Try a smaller model from Models by job, or close other heavy apps. Cloud models depend on the provider’s load.
An update won’t install
Quit Infinity fully (⌘Q) so it can install, and make sure it’s in Applications. You can always download the latest version from the download page and replace the old app; your chats stay.
Start over from scratch
Settings ▸ Developer ▸ Reset Infinity removes chats and settings and shows first-run setup again. Your old data goes to the Trash, downloaded models stay, and you can choose to keep your API keys.
Security
Found a vulnerability?
Please email support@ampdynamic.com with “Security” in the subject and don’t share it publicly until we’ve had a chance to fix it. Include how to reproduce it and what an attacker could do. We’ll reply as soon as we can and credit you if you’d like.
Everything else
Press and partnerships: see the press kit, or email support@ampdynamic.com.
Using the name or logo: see brand guidelines; ask if you’re not sure.
Privacy questions: read the privacy policy or email us.
Keep going.
Free · macOS 14+ · Apple silicon or Intel